A Patient and Family Have the Right:
To be fully informed in writing (in advance of initiation of services) of all items and services furnished by the Hospice (either directly or under arrangement) for which payment may be made, the coverage available for each item and service under Title XVIII, Title XIX and any other Federal program of which the Hospice is aware, any charges for items and services not covered under title XVIII, and any charges the individual may have to pay with respect to items and services furnished by the agency.
To be fully informed of agency policies and charges for services, including eligibility for third-party reimbursement, prior to receiving care. They also have the right to receive advance notice of any changes in payment as soon as possible but no later than thirty (30) days before the effective date of the change.
To choose care providers and to communicate with those providers.
To participate in the planning of their care, the right to appropriate instruction and to education regarding the Hospice Plan of Care, which shall be in accordance with a physician’s orders, to a copy of the plan, and to be notified in advance of any changes in the plan.
To refuse medication or treatment to the extent provided by law and to be informed of the consequences.
To privacy in treatment and personal care, and to have their property treated with respect.
To the confidential treatment of personal and medical records. They may approve or refuse in writing, release of the records to any outside agency except as required for a transfer to another agency or facility, as required by law, or as part of a third-party payment contract.
To request and receive an exact copy of their health care record.
To be fully informed of their medical condition, including diagnosis, prognosis, treatment/care plan and treatment alternatives, and to have the opportunity to express their feelings and emotions without fear of judgement or reprisal.
To be fully informed about Advance Directives and to have health care providers comply with them according to state law, and to revoke Directives at any time.
To be treated with consideration, respect and full recognition of the dignity of the individual.
To be assured of the qualifications of personnel providing care, including contract providers and volunteers.
To communicate freely and fully with the physician and members of the Hospice Care Team.
To receive care and respect regardless of race, religion, color, national origin, gender, age, disability, diagnosis, marital status, sexual preference, communicable disease, or socioeconomic background.
To present concerns and grievances free from restraint, interference, coercion, or reprisal from Hospice.
To expect coordination of care and continuity of care in a timely manner when referred to or from Hospice.
To be free from mental, physical or chemical restraints except when a physician authorizes their use to protect the patient from injury to themselves or others.
To be informed of services available under the Federal and State programs.
To be consulted regarding changes in treatment settings and information that facilitates the transfer of the patient from one care setting to another and to receive a written explanation regarding denial of services.
To be admitted to service only if the Hospice has the ability to provide safe, non-judgmental professional care at the level of intensity needed. Patients have the right to reasonable continuity of their care.
To never be contacted by a representative from any Hospice for the purpose of persuading them to change from one Hospice to another. Any Hospice aware of such conduct will see that it is stopped.